Privacy Policy – Maya Chaya Online Store
Last updated: 29/08/2025
Maya Chaya is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in line with the Protection of Personal Information Act, 2013 (“POPIA”) of South Africa.
Information We Collect
When you use our online store, we may collect the following personal information:
Identity details: name, surname.
Contact details: email address, phone number, billing/shipping address.
Payment information: payment card details (processed securely through third-party payment providers – we do not store your card details).
Order history: records of purchases, returns, and related correspondence.
Website usage data: cookies, IP address (to improve user experience and site functionality and to enable quick checkout once you’ve set up your account).
How We Use Your Information
We use your information to:
Process and deliver your orders.
Communicate with you about your purchases, shipping, or returns.
Provide customer support.
Comply with legal, tax, and regulatory obligations.
Legal Basis for Processing
We will only process your personal information where:
You have given consent.
It is necessary for performing a contract with you (e.g., fulfilling your order).
We are required to do so by law.
It is in our legitimate interest (e.g., improving services, preventing fraud).
Sharing of Information
We will never sell your personal information. We may share it with:
Payment service providers (to securely process transactions).
Courier/delivery companies (to deliver your orders).
IT and hosting providers (to run our website securely).
Regulatory or legal authorities (where required by law).
Data Storage & Security
We store your information securely on servers protected by technical and organisational safeguards.
Payment data is processed through secure, PCI-DSS compliant payment gateways.
We retain your data only for as long as necessary to fulfil the purposes above or as required by law.
Your Rights Under POPIA
As a customer, you have the right to:
Access the personal information we hold about you.
Correct or update your information.
Request that we delete your information (where legally possible).
Object to our processing of your personal information.
Withdraw your consent for marketing communications.
To exercise your rights, please contact us at janine@mayachaya.org
Cookies
Our website uses cookies to:
Enable basic store functionality.
Track usage for analytics to improve our services.
Personalize your browsing experience.
You can disable cookies in your browser, but this may affect site functionality.
International Transfers
If your data is transferred outside of South Africa (for example, to cloud service providers), we ensure that appropriate safeguards are in place in line with POPIA requirements.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Maya Chaya Online Store
Email: info@mayachaya.org